Withdrawal policy

RIGHT OF WITHDRAWAL – 30 DAYS

We voluntarily extend the withdrawal period for consumers to 30 days. Your statutory rights and any more favourable rights already granted remain unaffected.

You have the right to withdraw from this contract within thirty (30) days without giving any reason. The withdrawal period is thirty days from the day on which you, or a third party designated by you other than the carrier, take possession of the goods or, where several goods ordered in a single order are delivered separately, from the day on which you, or a third party designated by you other than the carrier, take possession of the last goods.

To meet the withdrawal deadline, it is sufficient to send your clear statement of withdrawal on time. Our processing or response time does not shorten this period.

To exercise your right of withdrawal, you must inform us,

Natur Total Ltd
Victory House, Arch. Makarios III Avenue 205
3030 Limassol, Cyprus
Company Registration No.: HE 445354
Tax No.: 60003086W
Represented by: Ralf Hebrock
Email: info@naturtotalshop.com
WhatsApp: +357 97 926 407 – messages only, no calls

of your decision to withdraw from this contract by means of a clear statement, for example by email, WhatsApp message or a letter sent by post. You may use the model withdrawal form below, but it is not compulsory. To meet the withdrawal deadline, it is sufficient to send your notification concerning the exercise of the right of withdrawal before the withdrawal period expires. Simply returning an item without a clear statement of withdrawal does not replace that statement.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs, except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us. We will do so without undue delay and no later than fourteen (14) days from the day on which we receive your notification of withdrawal from this contract. We will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you. You will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we receive the goods back or until you provide evidence that you have sent them back, whichever is earlier. This does not apply if we have offered to collect the goods.

Returning goods and return numbers

You must send back or hand over the goods to us or to a party we designate to receive them without undue delay and in any event no later than thirty (30) days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before this thirty-day period expires. We also grant this extended return-shipping period voluntarily; it does not extend our reimbursement deadline stated above.

Please request a return number by email or WhatsApp before sending the goods back. Our customer service will provide the current return address and the next steps. Please do not use previous return addresses. The return number is used solely to identify your return: neither this number nor our approval is a condition for validly exercising your right of withdrawal. Do not delay sending your statement of withdrawal while waiting for our reply.

You bear the direct costs of returning the goods unless we confirm free return shipping. Your statutory rights relating to faulty goods remain unaffected. Original packaging, where available, is helpful for safe shipping but is not a requirement for exercising your statutory right of withdrawal.

Exceptions and early expiry

The statutory right of withdrawal does not exist or expires, subject to the applicable legal conditions, in particular for the following contracts:

  • The supply of sealed goods that are not suitable for return for reasons of health protection or hygiene, where their seal has been removed after delivery.
  • The supply of goods that, after delivery, have become inseparably mixed with other goods due to their nature.
  • The supply of sealed audio or video recordings or computer software, where the seal has been removed after delivery.
  • The supply of goods that are not prefabricated and whose production is determined by an individual choice or specification made by the consumer, or goods that are clearly personalised.
  • The supply of goods that are liable to deteriorate or expire rapidly.
  • Paid services that have been fully performed, where the legally required express consent to early performance and acknowledgement of the loss of the right have been given; for off-premises contracts, consent must have been provided on a durable medium.
  • Paid digital content not supplied on a tangible medium, once performance has begun, provided that you expressly consented to early performance, acknowledged the loss of your right of withdrawal and were provided with the legally required contract confirmation.
  • The supply of newspapers, periodicals or magazines, except subscription contracts.
  • The supply of alcoholic beverages whose price was agreed when the contract was concluded, which can only be delivered at least 30 days after conclusion of the contract and whose current value depends on market fluctuations beyond the trader's control.

These explanations of statutory exceptions do not restrict our separately described voluntary 30-day return offer for dissatisfied customers. You do not need to give a reason when using that offer. Your statutory rights relating to faulty goods also remain unaffected.

Model withdrawal form

You may copy and complete this text. Use of this model is voluntary.

To: Natur Total Ltd, Victory House, Arch. Makarios III Avenue 205, 3030 Limassol, Cyprus
Company Registration No.: HE 445354
Email: info@naturtotalshop.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):

Goods / service: ____________________
Ordered on (*) / received on (*): ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s), only if this form is sent on paper: ____________________
Date: ____________________

(*) Delete as appropriate.

The goods remain our property until payment has been made in full.