General terms and conditions of business
1. Scope
The following terms and conditions apply to all orders placed via our online shop.

2. Contracting parties, conclusion of contract
The purchase contract is concluded with Natur Total Ltd, Victory House, Arch. Makarios III Avenue 205, 3030 Limassol, Cyprus, Company Registration No.: HE 445354, Tax No.: 60003086W, represented by Ralf Hebrock. Email: info@naturtotalshop.com. WhatsApp service: +357 97 926 407 (messages only, no calls).
The presentation of the products in the online shop does not constitute a legally binding offer, but a non-binding online catalog. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the ordering process. By clicking the order button, you place a binding order for the goods in the shopping cart. Confirmation of receipt of your order will be sent by email immediately after the order has been submitted. When the contract with us is concluded depends on the payment method you have chosen:

credit card
When you place your order, you also send us your credit card details. After you have been identified as the legitimate cardholder, we will ask your credit card company to initiate the payment transaction and thereby accept your offer.
Giropay
After placing your order, you will be redirected to your bank's website where you confirm the payment instruction to your bank. This concludes the contract with us.
3. Contract language, contract text storage
The language available for concluding the contract is German. We save the contract text and send you the order data and our general terms and conditions by email. You can view the contract text in our customer login.

4. Delivery conditions
In addition to the stated product prices, shipping costs are also added. You can find out more about the shipping costs in the offers.
We only deliver by post. Unfortunately, it is not possible to collect the goods yourself.

5. Payment
In our shop you can generally use the following payment methods:

credit card
When you place your order, you also send us your credit card details. After you have been verified as the legitimate cardholder, we will ask your credit card company to initiate the payment transaction immediately after the order. The payment transaction is carried out automatically by the credit card company and your card is charged.
Giropay
After placing your order, you will be redirected to your bank's website. In order to pay the invoice amount via Giropay, you must have an online banking account with PIN/TAN procedure that is activated for participation in Giropay, identify yourself accordingly and confirm the payment instruction to us. You will receive further information during the ordering process. The payment transaction will be carried out immediately afterwards and your account will be debited.

6. Warranty and guarantees
The statutory liability for defects applies. Information on any additional guarantees that may apply and their exact conditions can be found on the product and on special information pages in the online shop.

7. Liability

The customer's claims for damages are excluded. Excluded from this are claims for damages by the customer resulting from injury to life, body or health or from the violation of essential contractual obligations (cardinal obligations) as well as liability for other damages that are based on an intentional or grossly negligent breach of duty by the provider, its legal representatives or vicarious agents. Essential contractual obligations are those whose fulfillment is necessary to achieve the purpose of the contract.
In the event of a breach of essential contractual obligations, the provider shall only be liable for the damage typical for the contract and foreseeable if this was caused by simple negligence, unless the customer has claims for damages resulting from injury to life, body or health.
The restrictions in paragraphs 1 and 2 also apply to the benefit of the provider’s legal representatives and vicarious agents if claims are asserted directly against them.
The provisions of the Product Liability Act remain unaffected.

8. Consumer dispute resolution
We are neither required nor willing to participate in dispute resolution proceedings before a consumer arbitration body. The former European Online Dispute Resolution platform was discontinued on 20 July 2025.