Natur Total · Returns & customer service

30 days. Decide in your own time.

Not entirely happy? You can register your return within 30 days of receiving your items – including if you are dissatisfied, and without giving a reason.

Register return

For our voluntary 30-day offer, sending your request on time is enough. Waiting for our reply does not shorten this period.

Illustration of a friendly customer service team in a bright office.
AI-generated illustration – not a photograph of our actual team.

Message us first. Then send it back.

Before shipping, please request a return number via WhatsApp, email or the form. This helps us identify your return and give you the correct return address.

Prefer email?

Write to info@naturtotalshop.com or use the form on this page.

Send an email Go to the returns form

We usually reply within 24 hours. Because of time-zone differences, we may not be online at the same time as you.

Please write in German or English.

A simple way to return.

  1. Register your return

    Please tell us your order number and which items you would like to return. You do not need to give a reason.

  2. Receive your return number

    We will send your return number, the current return address and the next steps. Please do not use an old address.

  3. Pack and send it back

    Pack your items securely, include the return number and keep your proof of postage. Original packaging is helpful when available but is not required to exercise your statutory right of withdrawal.

Register your return.

We will reply by email with your return number and the next steps. No customer account is needed. Fields marked * are required.

We use your details to handle your enquiry. Please do not send payment details, medical reports or other sensitive health information. Privacy policy

Useful to know.

When do the 30 days begin?

Our voluntary 30-day return offer applies to purchases from naturtotalshop.com and begins when you receive your items. Registering your return with us within these 30 days is enough. No reason is required. Your statutory rights and any more favourable rights already granted remain unaffected.

Where should I send my return?

Our customer service will give you the correct return address together with your return number. Please do not use an old address or automatically use the sender address on the parcel. Our confirmation is not a requirement for exercising your statutory right of withdrawal.

Who pays for return shipping?

For voluntary returns of non-faulty items, you pay the direct return shipping costs unless we confirm free return shipping. For a statutory withdrawal, the cost provisions in your withdrawal policy apply. We cover costs that we are legally required to pay for valid claims relating to faulty goods.

How will I receive my refund?

Once your return has arrived and been matched to your order, we refund the purchase price of the returned items to the original payment method. Statutory refund deadlines and any additional costs that must be refunded following a withdrawal remain unaffected.

An item arrived damaged or incorrect?

Please tell us what happened. Photos of the item and packaging can help, but are not a condition of your statutory rights. Please do not ship damaged or leaking containers back without agreed shipping instructions.

Ordered from Amazon?

Please provide your Amazon order number and the seller. We will help you find the appropriate return process for that order. Your rights for the order remain unaffected.