Shipping & delivery

Natur Total shipping with DHL – fast, insured shipping with tracking

Fast delivery. With peace of mind.

We want your order to arrive reliably and remain easy to follow along the way. That is why parcels are shipped with DHL, tracking and insurance.

Orders placed by 1:00 p.m.: usually shipped on the same business day.

Orders placed after 1:00 p.m.: usually shipped on the following business day.

Shipping costs

We are currently updating our shipping rates and will list the new prices here transparently by destination. The new rates will be added shortly.

The final shipping charge is also shown at checkout before you complete your order.

Tracking & insurance included

Once your parcel has been dispatched, you will receive the available tracking information so you can follow its journey. Parcel shipments are insured.

Delivery times

Actual transit times depend on the destination, the DHL network, weekends and public holidays and, for international shipments, possible customs or import procedures. We therefore avoid promising unrealistically short blanket delivery times. Tracking provides the most current status after handover to DHL.

International shipping

The countries currently available for delivery and the applicable shipping charge are shown at checkout. Deliveries outside the relevant customs or tax area may be subject to import duties, taxes or fees payable by the recipient where required by law.

Secure and discreet packaging

We pack your order carefully and appropriately for transport. If a shipment nevertheless arrives damaged, please contact us as soon as possible and, if possible, send photos of the parcel and the goods. Our customer service team will help with the next steps.

Questions about your order?

Our customer service team can help with orders, shipping, delivery and returns. Please write to us in German or English. Because of time-zone differences, we may not always be online at the same time; we usually reply within 24 hours.

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WhatsApp service: +357 97 926 407 · Messages only, no calls.

30-day returns · Customer service