Natur Total ships parcels with DHL, tracking and insurance. Here you can find the key information about shipping charges, dispatch and tracking.
What are the shipping charges?
- Germany: €4.90 for an order value up to €48.99. Shipping is free on orders of €49 or more.
- Austria: a flat shipping charge of €11.90.
- Other destinations: current rates are listed on our shipping information page.
Free shipping on orders of €49 or more applies only to delivery addresses in Germany. The listed international destinations have a flat shipping charge with no free-shipping threshold. The final shipping charge is shown at checkout before you complete your order.
When will my order be dispatched?
Orders placed by 1:00 p.m. are usually dispatched on the same business day. Later orders are usually dispatched on the following business day. After the order and payment have been checked, your parcel is packed and handed over to DHL.
How does tracking work?
After dispatch, you will receive the available tracking information. The first status update may only appear after the first scan in the DHL network. Tracking shows transport events; it is not a minute-by-minute location display. Actual transit times depend on the destination, weekends, public holidays and the DHL network, among other factors.
What should I check before ordering?
Check your delivery address, postcode, the name on your doorbell and letterbox, and your email address. Keep your dispatch confirmation and tracking information.
What if I have a question or receive a damaged parcel?
Our customer service team can help with delivery questions. Please have your order number ready. If your parcel arrives damaged, keep the packaging and, if possible, send us photos of the parcel and the goods.
